Tenant FAQ's
Below is a list of the most frequent questions we get asked about Property Management Commanders . If you have any other questions that are not listed here, please contact us directly or on the tenant portal. Call us at 757-813-1540. We'll get back to you promptly with an answer!
How do I pay rent?
You can pay your rent via the Tenant Portal (prefered), mail or in person at the main office. Please make all payments with certified funds, no cash or personal checks will be accepted.
When is my rent due?
It is due on the 1st with a grace period till 5:00 pm on the 5th. Any payments made after the 5th at 5:00 pm will be late and we are unable to waive late fees. There is a feature that is automatic payments and as always you can call the office to see if the rent has been received.
Is my security deposit refundable?
It is as long as the property is ready for the next tenant upon your move out. There is a check list that will be given to you at time of move in and move out. You will also have the move in inspection that you completed at time of move in that you will be able to compare side by side.
I want a pet what do I do?
All homes have different policies on pets. You must get permission from the owner. In the event there is a pet on premises with out permission you can face the risk of eviction, and fees. Some owners are highly allergic and maybe coming back to the property and if they do not allow pets could harm them when they move back.
What is the pet fee?
Some properties is strongly enforced no pets. Other's have a 1 time non-refundable pet fee ranging between $350-$500 per pet.
Can I terminate my lease with 30 days notice?
Each lease is different on the termination time frame. Please know that if you wish to give notice it is not active till the 1st of the following month. It is not 30 calendar days.
Can I refuse to pay rent if I feel repairs are not being done to my rental?
No you can not. You will need to pay in escrow to the courts in order to avoid late fees
Can my landlord inspect the rental at anytime?
Yes with proper notice. During normal business hours and business days
Do I have to have renters insurance?
Yes you do. Owners are not responsible for any personal items or finding new accommodation for you and your family in the event that there is a natural disaster or an insurance claim. You will need to maintain the renters insurance and also add us as also insured in the event of a natural disaster, or loss and you may not be able to make the claim.
As always these are just the most common questions and for more details please contact your property manager.